What is service?

We explain what a service is from the economic point of view, and in other areas. What are the characteristics of the services?

  1. What is service?

The concept of service comes from the Latin servitĭum . It refers to the serving action , however this concept has multiple meanings from the subject in which it is treated.

Services, from the point of view of marketing and economy , are the activities that try to meet the needs of customers . Services are the same as a good, but not in a material or intangible way. This is because the service is only presented without the consumer owning it.

  1. Characteristics of the services

Customer service
The services should provide the possibility of thanks or complaint. 

Services can be managed both from the state , and from private sectors, even in mixed form. The services are defined as heterogeneous since the services provided can never be identical by various variables, also as intangible since the user cannot touch them, this is the case of the telephone customer service lines . And as already mentioned it cannot be owned.

Some of the basic issues that are considered to be provided by the services are the good treatment of their clients, to satisfy their needs, to offer the possibility of thanks or complaint , generally in written form.

Finally, but more importantly, service providers must comply with the agreement , which is usually determined by means of a contract. In them they should be clearly guided what will be the conditions of the services to be provided by the company or the state.

  1. Intelligence services

Intelligence services
Intelligence services carry out espionage activities, among others. 

It is understood by intelligence service to the medium to obtain information, under the idea of ​​defense and security of a country . To do this, citizens , their activities and others are investigated in order to create files and profiles of them. However, many times these types of services go beyond the legality line and carry out activities such as telephone interventions or espionage.

Many times these may be governmental entities and others may be private , on some occasions the latter exceed state boundaries, to generate interstate cooperation ties.

  1. Military service

The military service aims to dictate activities to train future soldiers . They are trained based on traditional values and customs, always accompanied by disciplinary limits. It is intended that soldiers acquire values ​​such as courage, honesty and reach to love their homeland.

The specific objectives of the military service are usually related to the conservation of the sovereignty of each country and its independence , but it is also important to highlight its intervention not only in times of internal social crises or foreign invasions, but also in the face of natural disasters . Today military service is usually optional in many countries.

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