We explain what quality management is and what a quality management system is. Principles, total quality management and ISO 9001 standard.
Quality management is a series of systematic processes that allow any organization to plan, execute and control the different activities it carries out. This guarantees stability and consistency in performance to meet customer expectations.
Quality management varies according to each business sector for which its own “standards” are established , that is, reference models to measure or assess the level of performance of the organization.
The quality management system of an organization is determined by all the elements that make it up in order to guarantee a constant and stable performance, and avoid unexpected changes . The system also allows improvements to be made by incorporating new quality processes as necessary.
Some examples of elements that make up the quality management system are:
The principles of quality management are aimed at directing and guiding the organization to achieve its objectives successfully. There are eight principles or issues to consider:
Total quality management is a strategy
originated in Japan in the 1950s , driven by the quality control practices of William Edwards Deming, also called “Deming circles” (spiral of continuous improvement).Total quality management is aimed at creating quality awareness in all organizational processes , not just following procedures. Contemplate the organization globally, along with the people who work in it.
The concept of “total quality” refers to a “continuous improvement” with the aim of achieving optimum quality in all areas of the institution: from the philosophy , culture , strategy and style of the organization, all people They study, practice, participate and encourage continuous improvement.
In Japanese culture, continuous improvement is called Kaizen (kai means “change” and Zen means “good”). Total quality management implements the Kaizen method to generate improvements:
In addition, the Kaizen philosophy avoids waste, waste or inefficiencies that may arise in the production system, such as:
The ISO 9001 quality standard is an international guideline that takes into account the activities of an institution without making a distinction from its category because it focuses on customer satisfaction and the ability to provide products and services that meet the established requirements.
It is the most widely used standard in the world and is regularly updated because it contemplates changes in the practices of organizations and in the technologies applied, which require a systematic review of the standard.
The ISO is the International Organization for Standardization (“International Organization for Standardization”), independent and non-governmental, which emerged in 1946 with the consensus of twenty-five countries and today has one hundred and sixty-four nations. The objective of the organization is to standardize, through established standards, aspects such as safety , health and the environment, in the production system worldwide.
Health quality management is regulated by the ISO 13485 standard for medical equipment manufacturers and related service providers. It is based on the ISO 9001 standard, due to customer satisfaction requirements and continuous improvement, but it contains more appropriate modifications for the health sector. Organizations can be certified that:
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